Chib Grocery Store
Last Updated: Feb. 2026
Thank you for shopping at Chib Grocery Store. We strive to provide fresh and high-quality grocery products to our customers. Please read our return and refund policy carefully.
1. Returns
Due to the nature of grocery products, most items are non-returnable once delivered. Food products, perishable goods, and consumable items cannot be returned after delivery for hygiene and safety reasons.
However, we may accept returns or replacements in the following situations:
- The product delivered is damaged
- The product delivered is incorrect
- The product delivered is expired or defective
- The product packaging is tampered with
In such cases, customers must inform us within 24 hours of delivery.
2. Eligibility for Replacement or Refund
To be eligible for a replacement or refund:
- The issue must be reported within 24 hours of receiving the order
- The product must remain unused and in its original packaging
- Customers may be asked to provide photo proof of the damaged or incorrect product
- The original purchase receipt or order confirmation must be available
3. Non-Returnable Items
The following products are not eligible for return or refund unless they are damaged or incorrect:
- Food and grocery items
- Perishable products
- Opened or used items
- Products without original packaging
- Personal care and hygiene products
4. Refund Process
If your refund request is approved:
- The refund will be processed after verification of the issue.
- Refunds may be issued through the original payment method or store credit, depending on the situation.
- The processing time may take 3–7 business days.
5. Exchanges
We may offer product replacement instead of refunds in many cases.
If a product is defective or incorrect, we will arrange a replacement for the same item, subject to availability.
6. Order Cancellation
Orders may be cancelled before they are processed or dispatched.
Once an order has been processed or delivered, it may not be cancelled.
7. Delivery Issues
If there is any issue related to delivery such as missing items or incorrect products, please contact us immediately so we can resolve the issue quickly.
8. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us.
Website: https://chibgrocerystore.in/
Business Name: Chib Grocery Store
Customers can contact us through the contact information provided on the website.